Questions About Our Event Rentals?
Our staff is always available to answer your questions by phone or by email, but we’ve compiled several FAQs to help you get started.
4315 Old Wm. Penn Highway
Monroeville, PA 15146
Email: [email protected]
Click on your question below to see our answer.
Monday through Friday: 9 AM – 5 PM
Closed every Saturday & Sunday, New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, & Christmas Day.
Note: Hours may vary on days surrounding holiday closings.
Do I have to make a reservation in order to rent equipment?
How far in advance should I place my order?
What if my plans change? What is your cancellation policy?
Our cancellation policy varies based on the type of equipment being rented; the policy for the rental of tents and tent accessories is different from the policy for all other equipment types.
For equipment other than tents & tent accessories:
- If you cancel your reservation fifteen (15) or more days in advance of your event date, we will refund your full deposit payment.
- If you cancel your reservation less than fifteen (15) days in advance of your event date, you will forfeit 25% of the rental amount of the items cancelled as a cancellation fee.
For tents and tent accessories:
- If you cancel your reservation thirty (30) or more days in advance of your event date, we will refund your full deposit payment.
- If you cancel your reservation less than thirty (30) in advance of the event date, we will retain 25% of the rental amount of the items cancelled as a cancellation fee.
Is identification required to rent equipment from PartySavvy?
Yes; when picking up equipment at our location we require a current, valid PA Driver’s license or ID card for all rental transactions. Renter must be at least 18 years old.
What is the typical rental period?
The rental rates typically quoted are based on the use of the equipment for a single event, which is usually one day. Generally speaking, rentals can be picked up or delivered the day before the event, and returned the day after the event. For Saturday events, the return date is typically Monday. During busy times, delivery may occur up to several days prior to the event date, with the pickup occurring up to several days after the event date. If you need rentals for an extended period of time, longer term rental rates will be quoted on a case by case basis.
I only need the chairs for my wedding ceremony for one hour; do I still have to pay for the full day?
Do you require a deposit when I place my order?
What are your payment policies / procedures?
If you made a reservation for a delivery and paid a reservation deposit, the balance of your total is due seven (7) days in advance of your event date.
If you place an order for pickup and paid a reservation deposit, the balance of your total is due the day you pick up your order. For customer pickup orders, we also require a $20 security deposit, which is refunded when you return the equipment.
If you have not paid a reservation deposit and plan to pick up your order the day you walk in, the balance is due in full, along with a $20 security deposit, which is refunded when you return the equipment.
What forms of payment do you accept?
Note: Security deposits must be paid in cash or on a credit card.
Will you invoice my company for our rental order?
Pickup & Delivery
Tell me about your delivery service; what does it cost and how does it work?
Delivery service is available for an additional fee, based on the location of the delivery. We quote delivery fees based on your zip code. The basic fee covers a delivery that can be made on one truck, to a ground level location relatively close to the truck. If the delivery / pickup is going to require additional time due to special circumstances such as a long carry from the truck, additional charges may apply. Delivery fees for orders that require multiple trucks will be charged based on the number of truck trips required to complete the delivery and pick up. During busy times, delivery may occur up to several days prior to the event date, with pick up occurring up to several days after the event date.
I don’t want to pay for delivery service; may I pickup and return the rentals myself?
Yes, you are welcome to pick up and return your rental order at our location during our regular business hours, however, you must have a vehicle that is appropriate for the order you are picking up. If we believe that the equipment may be damaged by putting it into your vehicle, or we believe that you cannot safely transport the equipment in your vehicle, we reserve the right to refuse the rental and refund your payments, unless you are able to come back with a suitable vehicle. Some items are not available for customer pick up.
If I reserve equipment and pay for it in advance, can I send someone else to pick it up for me?
I can’t return the equipment during your business hours; is there a place to drop it off after hours?
Can I get my delivery anytime I want?
Yes and no; our standard delivery fees are based on deliveries and pickups being made during our normal store hours, at our convenience. You can request morning or afternoon, and we will do our best to accommodate that request, however, in order to guarantee a delivery window of four-hours, a “timed delivery” and/or “timed pick up” fee of $55 will be added, each way. Should you require a smaller delivery / pick up window, additional fees will apply.
How will I know when my order will be delivered and picked up?
How far in advance of my event can I expect to receive my order?
Will you deliver our entire order all at once?
What do you charge for deliveries or pickups that are made outside of your regular business hours?
“Odd-hours” deliveries are quoted on a per order basis and will vary based on the number of drivers and helpers required, as well as the amount of time needed to complete the work. The hourly rates are $65 per hour for drivers and $55 per hour for each helper. There is a four-hour minimum charge, per person, which includes all time from the time we leave our location until the time we return.
Is there a minimum order to qualify for delivery?
Yes; we require a $250 minimum rental order to qualify for delivery, however, on occasion, we may waive that requirement if we have other deliveries in your area at that time. This is handled on a case by case basis.
Is there a minimum order requirement for “will call” orders?
No; there is no minimum amount for orders that you can pick up and return yourself, however, some items are not available for customer pickup. Also, due to packaging, our china and flatware items must be rented in multiples of five and glassware rents by the rack quantity.
How far will PartySavvy deliver?
Does the delivery fee cover the set up and take down of tables and chairs?
If the tables and chairs are being used outdoors without protective cover, they must be folded and stacked in a location where they will be protected from the weather after the event, prior to our pickup.
If tables and chairs are still set up under a tent or pavilion when we return to pickup, labor charges will be added for the takedown of the tables and chairs.
Where will you place my rental order on delivery?
All rentals must be delivered to a secure, ground level area that is protected from the weather. The customer is responsible for the equipment from the time the order is delivered until the time we return to pick up. All equipment needs to be stored in an area that is protected from the weather prior to pick up.
We are having our wedding in a public park; we need delivery and set up of chairs prior to the ceremony and breakdown and pickup after the ceremony. Do you offer this service?
Yes; however, you may not like the price. Holding an event in a public park comes with a whole set of logistical challenges. Typically, there is no security for rented equipment, and no overnight storage. Pricing is on a case by case basis and generally involve “odd-hours” labor charges for the delivery and the pickup.
Do I have to clean the rental equipment prior to their return?
The equipment you rent will be delivered to you clean and ready to use. We expect you to make a reasonable effort to return it in the same basic condition in which it was received. There are certain items, such as grills, china, glassware and flatware, that have cleaning fees that will be charged in advance, however, if the items are cleaned prior to return, those fees will be refunded.