Frequently Asked Questions

We have two main hubs: one in the Pittsburgh area and another in Canton, Ohio. Both locations offer showroom visits by appointment and full-service support.

We proudly serve Western Pennsylvania, Eastern Ohio, and surrounding regions including Pittsburgh, Canton, Akron, Youngstown, and Cleveland. For large or special events, we often travel farther. Please contact us to discuss.

Our business hours are Mon through Friday, 9AM to 5PM with showrooms open Monday through Friday, 9 AM to 4 PM and event operations open 7 days a week, as needed.

Canton Chair Rental has officially joined Party Savvy. You’ll continue working with the same trusted team, now with expanded inventory, updated style, and broader event support.

Reservations are highly recommended. Early booking ensures product availability and smoother planning.

Yes. We require a 50% deposit for most orders. For reservations that include tents or canopies, a 50% non-refundable deposit is required.

Deposits are due at reservation. The balance is due before delivery or at pickup. We accept Visa, MasterCard, American Express, Discover, and ACH payments. Credit card payments incur a 3% processing fee.

Yes. Businesses can apply for credit with a predetermined credit line pending approval.

Yes. Delivery is available for orders over $250. Delivery fees vary based on location, timing, and setup requirements.

Yes. There is no minimum order for pickups. Just ensure your vehicle is appropriate and weather-safe for the items. We’ll assist with loading but cannot be held liable for damage to your vehicle. We do not assist in tie downs or supply any tie down ropes.

Standard delivery covers a general window. Specific timing may be arranged for an additional fee.

Let us know in advance where to leave or retrieve the equipment. If we don’t have instructions and no one is present, rescheduling may incur additional fees. For tent installations, someone is required to be present. Event site or drop off area must be free and clear of any obstructions. Party Savvy is not responsible for moving said obstructions.

Standard delivery is tailgate drop-off within 20 feet of hard surface from the delivery truck. Additionally, long distance placement of equipment, setup and take down of rental items, inside deliveries, or navigating stairs will incur added charges. Please notify us in advance so we can plan accordingly.

Setup and takedown are available for an additional charge. Some items (e.g., stages, dance floors, tents) include setup. See our price list for more info.

Yes but check with the local parks department for permit or delivery restrictions.

We typically deliver the day before and pick up the next business day after your event. Specific windows and weekend/holiday arrangements can be coordinated for an additional charge. You are welcome to call your local store the day of delivery and pick up for an estimated window.

Rental pricing is for a one-day event. Extensions can be arranged.

Deposits are non-refundable. Final counts and balances are due two weeks prior to the event. We allow a 15% reduction in quantity after finalization. For business accounts:

• Cancellations > 14 days: 50% charge
• Cancellations < 14 days: 100% charge

No refunds are given for unused items. Once equipment leaves our facility, it is considered rented.

We typically deliver the day before and pick up the next business day after your event. Specific windows and weekend/holiday arrangements can be coordinated for an additional charge. If you have a question about a current event with Party Savvy rental items in use, call your local office and follow after-hours prompts. If for a future event, leave a message and a staff member will return your call the next business day. You may also utilize the shop feature online to call your local store the day of delivery and pick up for an estimated window.

We test all equipment before every use. During transportation, shifting equipment may render an item inoperable. Notify us immediately by utilizing the after-hours on call service above.

You are responsible for all items while in your possession. We offer a Damage Waiver (12% of rental total) to cover accidental damage (excluding theft, gross negligence, or loss). Damaged items must be returned to qualify. If declined, full replacement charges apply.

• Tables/chairs: folded and stacked in the same location as delivered
• China/glassware: rinsed and packed in original containers
• Linens: shaken food-free, returned in cloth bags or hangers
• Skirting: returned on provided hangers.

Failure to meet these conditions may incur additional fees.

Avoid wax, dyes, burns, and mildew. Do not store wet linens in plastic bags. Damage from wax or mildew is not covered by the Damage Waiver and will incur replacement charges.

Late returns will incur additional charges. Extensions are available with advance notice and may incur additional charges.

Yes, a valid State issued photo ID is required for pickup.

Often, yes! We have access to specialty items through our vendor network.

Our team can help you select the correct size based on your tables.